Question 1

How do I sign in?

Accepted Answer

On the website, sign in with Google, with email and password, or with an email code. In the iPhone app, sign in with email and password, or with an email code. Google is not offered in the app.

Question 2

Why is my account waiting for approval?

Accepted Answer

Creating an account does not open the member tools. An administrator has to approve you. Until then, the account stays pending and those pages stay closed. Email support@shieldwealth.us from the address on the account if the wait looks wrong.

Question 3

What is Contributor?

Accepted Answer

Contributor is the paid tier. It keeps ShieldWealth online, pays for updates, helps cover database and photo storage, and supports the developer. It is not an official City of Philadelphia or Philadelphia Police Department product, and it is not affiliated with the FOP. On the website, plans and prices are on the Contributor page. In the iPhone app, Contributor is managed on the ShieldWealth website account. The app does not show a price.

Question 4

How do I delete my account?

Accepted Answer

Sign in, open your avatar, then Sign-in & security, and use Delete account. That removes the sign-in and the ShieldWealth data on the account: your profile, messages, Road Talk posts, saved plans, notifications, and uploads you added. DesertSnow reference photos are part of the shared library, not a personal account. Removing your account does not remove that library. You can also email support@shieldwealth.us from the address on the account and ask for deletion.

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